Responsible Gaming

At spinyoo-casino, we recognize that online gaming should always remain a form of entertainment, never a means of generating income or a solution to financial difficulties. We are fully committed to endorsing responsible gaming practices on spinyoo-nz.com to ensure a safe, secure, and supportive environment for our New Zealand players. Our dedicated support team is trained to assist you in maintaining control, providing tools and resources designed to empower you to make informed decisions about your gaming habits.

Risk Awareness

Understanding the behavioral indicators of problem gambling is the first step toward prevention. While the majority of players at spinyoo-casino enjoy our services safely, it is crucial to recognize when gambling behavior shifts from entertainment to a compulsion. We utilize behavioral monitoring systems to detect risk patterns, but self-awareness remains your most powerful tool.

If you are concerned about your gambling behavior or that of a loved one, please reflect honestly on the following criteria:

• Preoccupation: do you find yourself thinking about previous gaming sessions or planning the next one during work or family time?
• Tolerance: Do you feel the need to wager larger amounts of money to experience the same level of excitement?
• Chasing Losses: Do you return to spinyoo-nz.com immediately after losing money in an attempt to win it back?
• Escapism: Do you gamble to escape personal problems, stress, anxiety, or depression?
• Financial Strain: Have you borrowed money or sold assets to finance gambling activities?
• Concealment: Have you lied to family or friends about the extent of your gambling or the amount of money spent?

If you answered "Yes" to three or more of these questions, we strongly advise you to utilize the limitation tools available in your account or contact our support team immediately at support@spinyoo-nz.com.

Limits & Tools

To assist you in managing your activity on spinyoo-nz.com, we provide a suite of customizable player protection tools. We encourage all players to set these limits before they begin playing, rather than in reaction to losses.

Financial Limits

You can set Deposit Limits to cap the amount of money you can transfer into your account over a specific period. These can be configured directly in your account dashboard under the "Responsible Gaming" tab:

• Daily Limits: Restricts deposits for a 24-hour period.
• Weekly Limits: Restricts deposits for a 7-day rolling period.
• Monthly Limits: Restricts deposits for a 30-day rolling period.

Note on modifications: Decreasing a limit (making it stricter) takes effect immediately. Increasing a limit (making it more lenient) requires a mandatory 24-hour cooling-off period to prevent impulsive decisions.

Time Management Tools

Managing the time spent on spinyoo-casino is as important as managing money. We offer the following time-management features:

• Session Timers: An automated "Reality Check" notification can be set to appear at intervals (e.g., every 30 or 60 minutes), reminding you of how long you have been playing and your net win/loss for the session.
• Time-Out (Take a Break): If you need a short cooling-off period, you can trigger a "Time-Out." This temporarily suspends your access to the account for a period of 24 hours up to 6 weeks. During this time, you cannot log in or deposit, and the account will automatically reactivate once the period expires.

Self-Exclusion

For situations where gambling has become a significant issue, or if you feel you can no longer control your gameplay, spinyoo-casino offers a Self-Exclusion facility. This is a formal process that blocks access to your account for a longer, fixed duration.

How to Activate Self-Exclusion

1. Navigate to the "Responsible Gaming" section within your account settings on spinyoo-nz.com.
2. Select the "Self-Exclusion" option.
3. Choose your exclusion period. Options typically range from 6 months, 1 year, up to 5 years, or permanent exclusion.
4. Confirm your choice. Alternatively, you may contact customer support directly to have this implemented on your behalf.

Consequences of Self-Exclusion

Once self-exclusion is active, the following strictly enforced measures apply:

• Access Denied: You will be unable to log in to your account for the entire duration of the selected period. This action is irreversible until the period concludes.
• Marketing Suppression: We will remove you from all marketing databases and stop sending promotional materials. Please allow up to 48 hours for this to take full effect across all channels.
• Funds Withdrawal: If you have a remaining balance in your account at the time of self-exclusion, we will attempt to return these funds to your active payment method, subject to standard verification procedures.
• New Accounts: You agree not to attempt to circumvent this exclusion by creating new accounts. Any accounts detected to be linked to a self-excluded player will be closed immediately, and any associated winnings may be forfeited.

Support Resources

We urge players in New Zealand to utilize professional support networks if they are struggling with gambling-related harm. Confidential help is available 24/7.

Local Support for New Zealand

Gambling Helpline NZ: A 24-hour, freephone, confidential service for anyone concerned about their own or someone else's gambling.

• Phone: 0800 654 655
• Text: 8006
• Website: gamblinghelpline.co.nz

International Support Organizations

Blocking Software

To add an extra layer of protection, consider installing blocking software on your devices. Applications such as Gamban, BetBlocker, or GamBlock prevent your device from accessing thousands of gambling domains globally, effectively enforcing a digital barrier.

Help for Family

Gambling addiction impacts not only the player but also their family and friends. If you suspect a loved one is struggling with their activity on spinyoo-casino, approaching the situation with empathy is vital.

• Open Communication: Avoid confrontation. Discuss the behavior calmly and focus on how it affects the family emotionally and financially.
• Protect Finances: If necessary, take steps to secure joint bank accounts or limit the individual's access to family funds to prevent financial harm.
• Support Groups: Organizations like Gam-Anon provide support specifically for the families of problem gamblers. Engaging with these communities can provide you with coping strategies and a supportive environment.
• Professional Intervention: Encourage the individual to seek professional therapy. If they are resistant, you can contact the Gambling Helpline NZ yourself for advice on how to proceed.

Operator's Commitment

At spinyoo-casino, our "Duty of Care" goes beyond providing tools; it involves proactive monitoring and intervention. We employ sophisticated algorithms to analyze player behavior for risk indicators, such as erratic betting patterns, sudden increases in deposit frequency, or extended session durations.

If our Responsible Gaming team detects these patterns, we reserve the right to:

1. Contact the Player: We may reach out via email or phone to discuss your account activity and ensure you are comfortable with your spend.
2. Enforce Limits: In cases of high risk, we may unilaterally apply deposit limits to your account to prevent further harm.
3. Suspend Access: If we believe a player is no longer in control, we may suspend the account temporarily or permanently to protect the individual's welfare.

Updates

Our Responsible Gaming Policy is subject to regular review to ensure alignment with New Zealand regulations and international best practices. Any material changes to this policy will be communicated to players via a banner on the spinyoo-nz.com website or through a direct email notification.

Last Updated: 2025-11-06

Contact & Feedback

If you require assistance setting limits, have questions about our responsible gaming tools, or wish to provide feedback on our player protection measures, please contact our dedicated Responsible Gaming department.

• Email: support@spinyoo-nz.com
• Live Chat: Available via the "Live Chat" widget on our website.
• Feedback Form: You may also submit specific inquiries via our Contact Us page.