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Privacy Policy

This Privacy Policy outlines how spinyoo-casino ("we," "us," or "our"), operating via spinyoo-nz.com, collects, uses, stores, and protects the personal information of our players and website visitors. This policy applies to all users accessing our services from New Zealand and establishes the legal framework for data processing effective as of November 6, 2025.

Who We Are

spinyoo-casino serves as the data controller responsible for your personal information collected through this website. We are committed to upholding the highest standards of data privacy in accordance with the New Zealand Privacy Act 2020 and applicable international data protection standards.

While our primary operations are digital, we maintain strict oversight of all data processing activities. For any inquiries regarding data protection, privacy rights, or regulatory compliance, please contact our designated data protection team:

What Personal Data We Collect

To provide a secure and regulated gaming environment on spinyoo-nz.com, we collect specific categories of data. We adhere to the principle of data minimization, collecting only what is necessary for operational and legal purposes.

  • Identity & Contact Data: This includes your full legal name, date of birth (to verify you are over 18), residential address in New Zealand, email address, and mobile telephone number.
  • Technical & Device Data: We automatically collect internet protocol (IP) addresses, browser type and version, time zone settings, browser plug-in types, operating system, and platform information to ensure system security and compatibility.
  • Financial & Transaction Data: We process details regarding payments to and from you, including transaction history, bank account details, and payment card information (processed securely via PCI-DSS compliant gateways).
  • Usage & Behavioral Data: We analyze how you use our website, including gaming history, betting patterns, game preferences, login times, and page interaction data to improve user experience and detect responsible gambling risks.
  • KYC (Know Your Customer) Data: To comply with Anti-Money Laundering (AML) regulations, we collect copies of identification documents (e.g., passport, driver's license) and proof of address (e.g., utility bills).

Legal Basis for Processing

Under the Privacy Act 2020 and global data protection principles, we rely on the following lawful bases to process your personal data:

  1. Performance of a Contract: Processing is necessary to register your account, process your bets, facilitate withdrawals, and provide customer support services as per our Terms and Conditions.
  2. Legal Obligation: We are required by law to process data for age verification, anti-money laundering (AML) compliance, counter-terrorism financing (CFT) checks, and responsible gambling monitoring.
  3. Legitimate Interests: We process data to detect and prevent fraud, ensure network security, analyze customer behavior to improve our services, and defend legal claims. We balance these interests against your privacy rights.
  4. Consent: Where required, we obtain your explicit consent for specific processing activities, such as sending direct marketing communications via email or SMS. You may withdraw this consent at any time.

Purpose of Processing

We utilize the data collected via spinyoo-nz.com for distinct operational and compliance purposes:

  • Service Provision: To manage your account registration, process financial transactions, and enable gameplay.
  • Customer Support: To resolve technical issues, handle inquiries via support@spinyoo-nz.com, and manage disputes.
  • Regulatory Compliance: To perform identity verification checks, monitor for suspicious activity, and ensure compliance with New Zealand gambling and privacy laws.
  • Risk Management: To identify potential problem gambling behaviors and implement player protection measures.
  • Product Improvement: To analyze usage trends and optimize the technical performance of our platform.
  • Marketing: To inform you about promotions, bonuses, and news, provided you have opted in to receive such communications.

Disclosure & Sharing

We treat your personal data with strict confidentiality. However, to operate our services effectively and legally, we may disclose data to the following third parties:

  • Service Providers: Third-party vendors who provide IT infrastructure, payment processing, customer support tools, and marketing services. These processors are bound by data processing agreements.
  • Regulatory & Law Enforcement Bodies: We may share data with the New Zealand Department of Internal Affairs, Police, or other relevant authorities if required by law or to prevent criminal activity.
  • Fraud Prevention Agencies: Data may be shared with agencies to verify identity and prevent financial fraud.
  • Affiliates & Partners: Aggregated or anonymized data may be shared with business partners (partners@spinyoo-nz.com) for performance analysis; personal data is shared only with explicit consent.

International Transfers

As an online service, spinyoo-casino may process data on servers located outside of New Zealand. When we transfer your personal information internationally, we ensure it is protected by safeguards comparable to those required by the New Zealand Privacy Act 2020.

These safeguards may include:

  • Transferring data to countries recognized as providing adequate data protection.
  • Implementing Standard Contractual Clauses (SCCs) approved by relevant data protection authorities to guarantee the security of your information during transit and storage.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Account Data: Retained for the duration of your active account status plus a period of 5 years after account closure, as required by Anti-Money Laundering laws.
  • Transaction Records: Kept for 7 years to comply with tax and financial regulations.
  • Marketing Data: Retained until you withdraw consent or opt-out of communications.
  • Deletion Criteria: Upon expiration of the retention period, data is securely deleted or anonymized so that it can no longer be associated with you.

Your Rights

Under the New Zealand Privacy Act 2020 and applicable international standards, you possess specific rights regarding your personal data. We are committed to facilitating these rights efficiently:

  1. Right to Access: You have the right to request confirmation of whether we are processing your data and to receive a copy of the personal information we hold about you.
  2. Right to Correction: You may request the rectification of inaccurate or incomplete data. We will take reasonable steps to verify and correct such information.
  3. Right to Deletion (Erasure): You may request the deletion of your data where it is no longer necessary for the purposes collected, or if you withdraw consent. Note that legal obligations (e.g., AML retention) may override this right in specific cases.
  4. Right to Object & Restrict: You may object to the processing of your data for direct marketing or restrict processing under certain circumstances (e.g., while contesting accuracy).
  5. Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at support@spinyoo-nz.com. We act on all valid requests within 20 working days, free of charge, unless the request is unfounded or excessive.

Cookies & Tracking Technologies

spinyoo-nz.com uses cookies and similar tracking technologies to distinguish you from other users, analyze traffic, and enhance your browsing experience.

  • Strictly Necessary Cookies: Essential for the operation of the website (e.g., logging in, secure payments). These cannot be switched off.
  • Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around the site, helping us improve functionality.
  • Functionality Cookies: Enable us to remember your preferences (such as language or region).
  • Targeting Cookies: Record your visit to our website to make advertising more relevant to your interests.

You can manage your cookie preferences through your browser settings or our onsite cookie consent manager. Blocking necessary cookies may impact the functionality of the casino platform.

Data Security

The security of your data is paramount. We employ robust technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration.

  • Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.2+ (Transport Layer Security) protocols.
  • Access Controls: Access to personal data is strictly limited to employees, agents, and contractors who have a business need to know and are subject to confidentiality obligations.
  • Network Security: We utilize advanced firewalls, intrusion detection systems, and regular security audits to monitor our infrastructure.
  • Authentication: We encourage and support multi-factor authentication (MFA) for user accounts to prevent unauthorized entry.

Complaints & Contacts

If you have concerns about how we handle your personal information, we encourage you to contact us first so we can resolve the issue promptly.

  • Contact Email: support@spinyoo-nz.com
  • Response Time: We aim to acknowledge complaints within 24 hours and provide a full resolution within 20 working days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner (New Zealand):

  • Website: www.privacy.org.nz
  • Phone: 0800 803 909
  • Email: enquiries@privacy.org.nz

Updates

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. All updates will be posted on this page.

  • Notification: Material changes that affect your rights will be communicated to you via email or a prominent notice on spinyoo-nz.com at least 30 days prior to taking effect.
  • Last Updated: November 6, 2025

By continuing to use our services after the effective date of any changes, you acknowledge and accept the revised Privacy Policy. If you do not agree with the changes, you must stop using our services and contact support to close your account.